Everything you need to manage IT

Built for enterprise teams that need reliability, security, and scale.

Ticket Management

Full-lifecycle IT service management with automated routing, escalation, and SLA enforcement.

Smart auto-categorization
Priority & SLA management
Email-to-ticket creation
Bulk actions & templates
Custom fields & forms
Merge & link tickets

Asset Management

Complete hardware and software inventory with lifecycle tracking and relationship mapping.

Auto-discovery via network scan
Hardware & software inventory
License management
Asset relationships
Depreciation tracking
QR code scanning

Automation Engine

Build powerful workflows that eliminate repetitive tasks and ensure consistent processes.

Visual workflow builder
Trigger-based automation
AI-powered suggestions
Scheduled tasks
Approval workflows
Email automation

Reporting & Analytics

Data-driven insights to improve team performance and service quality.

Real-time dashboards
SLA compliance reports
Technician performance metrics
Trend analysis
Custom report builder
Scheduled email reports

Security & Compliance

Enterprise-grade security built in from day one.

Multi-tenant isolation
Role-based access control
Full audit logging
Intrusion detection
SSO & SAML
SOC 2 Type II

Integrations

Connect S-HiS with the tools your team already uses.

REST API & Webhooks
Slack & Teams
Active Directory / LDAP
Jira & GitHub
Email platforms
Custom integrations
Start Free Trial