Product updates, guides, and industry thinking — from the SHiS team.
We've added a professional work session timer directly to tickets. Start, pause, and end sessions with a live HH:MM:SS counter — time entries are created automatically when you finish.
A step-by-step walkthrough for new MSPs: invite technicians, create your first client organisation, set up contracts, and go live with the customer portal.
Every row is scoped by organisationId. Every API route validates it. Here's the exact architecture that makes cross-tenant data leaks architecturally impossible.
SHiS now supports SLA policies with per-priority response and resolution targets. Get notified before a breach — not after.
If your team is managing tickets in email threads, tracking assets in spreadsheets, or billing clients from memory — it's time to upgrade.
The secret to a useful knowledge base isn't volume — it's structure. Here's how to organise articles so technicians find answers in seconds.