The IT Platform That Helps You|
SHiS Unifies Ticketing, Remote Monitoring, AI Automation, Knowledge Base, And Client Billing — One Platform, Zero Compromise, Live In Minutes.
8,241
+14% This Week
SLA Compliance
94%
This Month
"VPN Issue → Network Team · P2 · Est. 15 Min"
24
118
3
47
This Week
Agent Health
Trusted By Forward-Thinking IT Teams Worldwide
0+
IT Teams Trust SHiS
And Growing
0.9%
Uptime Guarantee
SLA-Backed
0%
Faster Ticket Resolution
Avg. Across Teams
0+
Tickets Resolved Daily
Across All Tenants
One Platform For Everything IT
From First Ticket To Final Invoice — Every Tool Your Team Needs In A Single, Unified Workspace.
Full-Lifecycle Helpdesk, Built For Speed
Every Ticket, Tracked. Every SLA, Enforced.
24
Open
118
Resolved Today
3
SLA At Risk
Your Helpdesk, Supercharged
By Artificial Intelligence
SHiS AI Categorizes, Routes, And Drafts Responses So Your Technicians Spend Time Solving, Not Administrating.
Tickets Tagged The Moment They Land
SHiS Reads Subject, Body, And Sender To Instantly Assign Category, Subcategory, And Priority — Queue Organized Before Anyone Looks.
- Works Across All Ticket Channels
- Learns From Your Team's History
- Zero Configuration Required
Auto-Categorize
Processing Ticket #1042
Incoming Ticket
"Hi, Outlook Keeps Showing An Authentication Error On My MacBook. Can't Access My Calendar."
From Incident To Resolution,
Automated End-To-End
Every Ticket Follows A Defined Automated Workflow. Nothing Falls Through The Cracks. No Manual Nudges Required.
Ticket Created
Via Email, Portal, Or API
AI Analysis
Categorize & Prioritize
SLA Assigned
Deadline Set Instantly
Auto-Assigned
Best-Match Technician
Resolved
Solution Logged To KB
Client Notified
Auto Email Sent
Ticket Created
Via Email, Portal, Or API
AI Analysis
Categorize & Prioritize
SLA Assigned
Deadline Set Instantly
Auto-Assigned
Best-Match Technician
Resolved
Solution Logged To KB
Client Notified
Auto Email Sent
< 30s
Avg. Auto-Assign Time
73%
Tickets Handled By AI
0
Manual Routing Needed
24/7
Fully Autonomous Operation
Every Tool Your Team Needs.
Nothing They Don't.
A Complete Helpdesk Built For Speed. From First Contact To Closed Ticket, Every Step Is Streamlined, Logged, And Measurable.
Ticket Lifecycle
Full State Machine: Open → In Progress → Pending → Resolved. Every Transition Logged And Auditable.
SLA Management
Tiered SLA Policies Per Customer Or Priority. Breach Detection Fires Alerts And Auto-Escalates Before Deadlines.
Smart Notifications
Email Alerts On Creation, Update, Comment, And SLA Breach. Configurable Per-Role. Never Miss A Critical Event.
Automation Engine
Rules-Based Automation: Auto-Assign By Category, Close Stale Tickets, Escalate By Priority. Set Once, Runs Forever.
Email Integration
Tickets From Inbound Email. Customer Replies Thread Back. Full Email History Inside Every Ticket.
Knowledge Base
Searchable, Categorized Docs. Full-Text Search With Highlighted Results. Reduces Repeat Tickets By 35%.
Asset Inventory
47
Workstations
8
Servers
12
Printers
31
Mobile
94
Licenses
6
Storage
See Every Endpoint.
Act Before They Fail.
Deploy The SHiS Agent In Under 60 Seconds. Real-Time Metrics Across Your Entire Fleet, With Automatic Ticket Creation On Threshold Breach.
- Windows, MacOS & Linux — One Agent
- Live Metrics Every 60 Seconds
- Configurable Thresholds Per Device Class
- Auto-Ticket On Breach — No Manual Trigger
- Historical Trends For Capacity Planning
Data-Driven IT Operations.
Every KPI Your Leadership Needs, Exportable In One Click.
Avg Resolution
4.2h
↓ 18% Vs Last Month
CSAT Score
96%
↑ 4% Vs Last Month
SLA Compliance
94%
↑ 2% Vs Last Month
First Contact
71%
↑ 9% Vs Last Month
Monthly Ticket Volume
Security Built In,
Not Bolted On.
Every Layer Of SHiS Is Designed To Protect Your Clients' Data And Satisfy Enterprise Security Reviews.
End-To-End Encryption
TLS 1.3 In Transit. AES-256 At Rest. Your Data Is Never Readable Without Your Keys.
Role-Based Access
Granular RBAC: Super Admin, Admin, Technician, Customer. Every Action Explicitly Authorized.
Immutable Audit Logs
Every Ticket Change, Login, And Admin Action Logged With Timestamp, IP, And User ID. Non-Deletable.
Multi-Tenant Isolation
Complete Data Isolation Per Tenant. Row-Level Security Enforced At The Database Layer. Zero Cross-Contamination.
DDoS & WAF Protection
Deployed On Cloudflare's Global Network. WAF, Rate-Limiting, And DDoS Mitigation At Every Tier.
Compliance Ready
SOC 2 Type II Aligned Architecture. GDPR Data Residency Options. Audit-Ready Exports On Enterprise.
SOC 2 Type II
Architecture Aligned
TLS 1.3
All Connections
Cloudflare CDN
Global Edge Network
99.9% SLA
Guaranteed Uptime
Works With Your Stack
SHiS Connects To The Tools Your Team Already Uses. New Integrations Ship Every Month.
Microsoft 365
Azure AD
Slack
Jira
Zapier
MS Teams
PagerDuty
Twilio
SendGrid
Stripe
Webhooks
REST API
Real Teams. Measurable Results.
Hear From The IT Teams Who Switched To SHiS.
"SHiS Cut Our Average Resolution Time By 40%. The Automated SLA Alerting Prevented Three Major Client Escalations In The First Month Alone."
Sarah Chen
IT Director · NovaTech
"We Evaluated Six ITSM Platforms. SHiS Was The Only One Purpose-Built For MSPs. Multi-Tenant, Billing, And Customer Portal All Worked Out Of The Box."
Marcus Rivera
MSP Owner · ClearPath IT
"The Customer Portal Transformed Our Workflow. Clients See Ticket Status, Add Comments, And Search The KB. Inbound Call Volume Dropped 35% In Two Months."
Priya Nair
Head Of Support · Veritas Corp
Simple, Honest Pricing
Start Free. No Credit Card Required. Cancel Anytime.
Starter
For Small IT Teams And Solo Consultants.
Start Free Trial- 3 Technicians
- 500 Tickets / Month
- Knowledge Base
- Email Notifications
- Customer Portal
- Basic Reporting
Professional
The Complete Platform For Growing MSPs.
Start Free Trial- 15 Technicians
- Unlimited Tickets
- RMM (100 Agents)
- SLA Management
- Time & Billing
- AI Ticket Routing
- CSV Exports
- Priority Support
Enterprise
Unlimited Scale And Dedicated Partnership.
Contact Sales- Unlimited Technicians
- Unlimited Everything
- Unlimited RMM Agents
- SSO / SAML
- Custom Integrations
- Dedicated CSM
- SLA Guarantee
All Plans Include A 14-Day Free Trial · No Setup Fees · Migrate From Any Platform Free
Frequently Asked Questions
Everything You Need To Know Before Signing Up.
Your IT Team Deserves
Better Tools.
Join 500+ Teams Delivering Faster Support, Monitoring Endpoints Proactively, And Billing Clients Accurately — All From One Platform.
14-Day Free Trial · No Setup Fees · Cancel Anytime